How this Page Works
This page goes beyond standard directory listings and will help you get past the 800 number and dig deeper into your local government and business in the local area. Information is provided on how to dig deeper and go further in holding local powers accountable.
What is investigative Journalism?
Jeff McDonald, watchdog reporter at the San Diego Union-Tribune, explains watchdog journalism – a form of investigative journalism which aims to hold those in power accountable.
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Report an Ethics Violation
The City’s code of ethics policy is available here.
If you feel an ethical violation has occurred, you can report your concern anonymously by leaving a message on the City’s fraud, waste, abuse and conflict of interest hotline at (619) 522-2642. It is expected that City employees and/or agents will perform their tasks in an efficient and effective manner.
If you have a concern with the performance of any City employee, you are welcome and encouraged to contact the City Manager’s Office at (619) 522-7335 or firstname.lastname@example.org. Or, if you prefer, the City Clerk’s Office, at (619) 522-7320 or email@example.com.
District Attorney’s Office
Depending on the nature and severity of your complaint, you can also contact the San Diego County District Attorney’s Office at (619) 531-4040, the California Fair Political Practices Commission at (916) 322-5660, or the State of California Office of Attorney General, Public Inquiry Unit at (800) 952-5225. (Source)
John F. Duffy Administrative Center
9621 Ridgehaven Ct.
San Diego, CA 92123
For Emergencies Dial 911
If you are dissatisfied with service you have received or wish to make an allegation of misconduct against a member of the Sheriff’s Department, you may register your complaint the following ways:
- In person at any Sheriff’s facility
- By telephone (858) 974-2065
- Internal Affairs Unit
PO Box 939062
San Diego, CA 92193
Citizens’ Law Enforcement Review Board
555 W. Beech St., Suite 505
San Diego, CA 92101-2940
American Water Company
San Francisco Office (Headquarters)
505 Van Ness Avenue
San Francisco, CA 94102
Use the City of Coronado Chamber of Commerce website to send an online message to California American Water Company, or call customer Service:
Customer Service Request Form
California Public Utilities Commission
Gas and Electric
440 Beech St.
San Diego, CA 92101
SDGE Customer Service Portal
- Portal has topic trees and contact numbers/specific forms and resources for issues with: Financial Assistance, Billing and Payments, Careers, Accounts, Rebates, Services, and Outages
- Customer Service Center: 1-800-411-7343
- If issue cannot be resolved through SDGE:
Better Business Bureau (BBB)
Q – What is the role of BBB during the complaint process?
Ans – “The BBB Dispute Resolution Counsellor (who handles the complaint) works with both parties to try and help them come to their own mutually acceptable resolution. BBB acts as a neutral third party, and does not make a decision to resolve the matter. Through the complaint process, our counsellors do the following: review the complaint to make sure it is something the BBB can help with, forward correspondence provided by each party to the opposing party, offer suggestions about how each party can move the complaint towards resolution, offer alternative dispute resolution services (like mediation or arbitration) should the complaint not be concluding satisfactorily, close the complaint to report what happened through the process, and finally, redact the complaint details to remove personal information for publishing. The counsellors are also your source for understanding the BBB role through the process and provide any guidance where appropriate.”
Q – How long will the complaint process take?
Ans – “It depends. Generally, once a complaint is filed it is reviewed and processed by the BBB, on average, within 2 business days. Complaints are usually closed, on average, within 30 days, but can take longer depending on the progress being made.” (Source)
Office of Ethics and Compliance
County of San Diego
Director Office of Ethics and Compliance
County Administration Center
1600 Pacific Highway, Room #400
San Diego, CA 92101
- Serving as a County resource in addressing ethical and compliance matters.
- Implementing the County’s Code of Ethics and developing policies, programs, and trainings that promote ethics and compliance with applicable laws and regulations.
- Receiving and reviewing complaints alleging unlawful discrimination, fraud, waste and abuse or other allegations of improper County government activity.
“The Office of Ethics and Compliance investigates allegations of improper county government activity and discrimination based on race, color, religion, sex, national origin, age or disability.”
In addition to the investigation of complaints alleging improper County government activity and discrimination, the Office of Ethics and Compliance oversees the implementation of the County policy on Code of Ethics.
If you are considering filing a complaint and have questions or would like additional information, please contact us directly at (619) 531-5174. Forms and instructions for filing complaints concerning Improper County Government Activity and Internal Discrimination may be downloaded from this website or mailed upon request by calling our office.”
“In the interest of reliability and credibility, formal complaints must be signed under penalty of perjury before they are accepted and reviewed for investigation.” (Source)
600 B St. Suite 1350
San Diego, CA 92101
Fraud Hotline (866) 809-3500
“The Office of the City Auditor, through a third party provider, administers the City’s Employee Fraud Hotline. The City Auditor also directly accepts employee and citizen complaints. The primary objective of the Employee Hotline/Complaint program is to provide a means for City of San Diego employees and citizens to confidentially report 1) any activity or conduct in which he/she suspects instances of fraud, waste, or abuse and 2) violations of certain federal or state laws and regulations (e.g., laws prohibiting discrimination or whistleblower laws). Upon completion of a hotline call, the third-party provider sends Incident Reports to the City Auditor and his or her representative. On a regular basis, the City Auditor will convene a Hotline Intake Review Committee to review (non-fraud) complaints related to personnel, discrimination, and harassment, and employee relation-related complaints. The Hotline Intake Review team will include the following: (1) City Auditor (2) Labor Relations Director, and (3) Personnel Director or their designees. All non-fraud complaints and concerns are reviewed by the Intake and Review Committee for a determination of whether the allegation(s) are credible and the appropriate referral for action. Complaints or allegations related to significant fraud, waste, or abuse will be investigated by City Auditor staff and not referred to the Hotline Intake Staff.” (Source)